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DEPOSITS:
A deposit
will be required, consisting of 50% of the total or £40.00,
(whichever is the greater), made by cheque, cash or travelers cheque.
Cheques should be in Sterling, made out to Mr. E. Hughes and crossed
Acct. Payee. We can accept cash payments in Sterling, Euro or US
Dollars. Exchange rates vary, so we reserve the right to add 5%
to any currency other than sterling to compensate for this. If prices
are quoted in Euro or Dollar, they are quoted according to the rate
at the time of sending. Credit Cards cannot be accepted. Balance
of the total is due on arrival in cash.
CONTINENTAL
BREAKFAST:
Our Continental
Breakfast is designed with healthy eating in mind, and consists
of Orange juice, Grapefruit, Melon, Cereal, Toast or Bread, Butter,
Jam and Marmarlade with tea and coffee, along with fresh milk.
PETS:
Pets are welcome under the following conditions:
- They must be house-trained
- They must be kept under control at all times
- Any damage caused by the animal(s) must be paid for BEFORE
you leave
- If the pet causes a nuisance to any of the other residents,
you will be asked to leave. No refund will be given under these
circumstances
- A surcharge of £5.00 per pet will be charged
- Only certain rooms are available for clients with pets. Please
check the Rooms list before booking
to ensure that we have a room suitable.
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PROVISIONAL
ENQUIRIES:
We
will make offers of accommodation on a Provisional basis. This
will reserve the accommodation for only 24 hours, while awaiting
your reply. If you do not reply within this time, the accommodation
will be released for other clients. Please reply straight away
if you wish to confirm the booking.
CANCELLATIONS:
If
you need to cancel your accommodation please do so as soon as
you can. Cancellations with less than 24 hours notice will require
you to pay the full amount outstanding. Cancellations with 24
hours to 7 days notice will forfeit deposit paid. Failing to
arrive will incur full payment charges + administration fee
of £25.00.
REFUNDS:
If,
for any reason you are unable to make your visit, contact us
immediately stating your reasons. We will refund your deposit
if you have complied with the cancellation clause above.
COMPLAINTS:
At
the Ferry Lodge, we pride ourselves on maintaining the highest
standards of service and accommodation possible. If you have
any reason to complain about any aspect of our business, please
follow the instructions below:
Complaints
should be made in writing to our main address, stating reasons.
Any complaints must be addressed to Mr. E. Hughes, Proprietor.
Mr. Hughes will investigate your complaint and contact you as
soon as possible with his findings and comments.
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